The glazier trade as a whole is on an exciting path towards digital transformation. By selectively using digital tools and AI applications many craft operations are now already optimising their workflows and improving product quality thereby offering their customers even better service. Here are some examples:
Design and production
CAD/CAM software (Computer-Aided Design/Computer-Aided Manufacturing) enables glaziers to generate precise designs for glass products and, ideally, finalise them for automated manufacturing machines. This increases production efficiency and markedly reduces the error rate.
Quality management
Quality control can be substantially improved by using image recognition systems that detect defects or irregularities in glass products quickly and reliably. This reduces the number of complaints.
Job handling
Material planning, job and deadline management, capacity organisation as well as accounting can be handled by software tools that are entirely tailored to craftsmen’s needs. This saves a great deal of time and administrative work.
Customer management
Digital tools help to professionalise customer management. They enable glaziers to not only capture and/or manage addresses, quotes and invoices but to also save relevant information or historical data regarding customers. One click – everything to hand.
Customer communication
Websites and social media should by now form an integral part of operations for many glaziers. They can be extended to include chatbots or virtual assistants that respond to customer enquiries, for example, for communicating with customers and interested parties. A clear improvement of communication and service.
On-site customer service
Mobile Apps allow craftsmen to access, present or even personalise all relevant data during on-site customer visits. This includes pricing or appointment details that can be completed with just a few entries. This ensures a positive customer journey.
